FAQ

🚚 Shipping

Q: Where do you ship?
We currently ship to the United States, United Kingdom, Canada and Australia.

Q: How long does delivery take?
Orders arrive in 8–15 business days. Processing takes 1–3 business days.

Q: Is shipping free?
Yes. All orders include free shipping.

Q: Will I get tracking?
Yes, tracking is provided for every order.

💰 Refunds

Q: What if my item arrives damaged?
We offer a full refund for damaged or defective items within 30 days. No return required.

Q: Do you accept returns?
We do not accept returns for change of mind.

🔒 Payments

Q: Is checkout secure?
Yes. Payments are processed securely via trusted payment systems with full encryption.

📧 Support

Q: How can I contact you?
Email us anytime at support@nautivy.com. We respond within 24–48 hours.